Politique d’expédition

1. Introduction

Welcome to bonnegueuleboutiquepascher. We are dedicated to providing our customers with a seamless, reliable shopping experience from initial checkout through doorstep delivery. Because our collections consist of premium men's sartorial apparel, fine-gauge knitwear, and quality leather accessories, we enforce strict packing and shipping procedures to ensure every parcel reaches you in pristine condition. This Shipping Policy clearly outlines our delivery destinations, timelines, handling standards, and shipping rates. We ship internationally from our fulfillment center in Indio, California, USA to France and other destinations.

2. Shipping Destinations & Delivery Restrictions

We proudly ship to residential and business street addresses located in France and other selected international destinations.

* Physical Address Requirement: Because our garment parcels and structured leather goods require verified courier routing to prevent loss, damage, or misplacement, we do not deliver to P.O. Boxes or freight forwarder addresses.

* All shipments require a complete physical street address to ensure safe delivery by our international carriers.

3. Shipping Rates & Transparent Costs

We uphold a transparent pricing structure with zero hidden handling charges or surprise fees at checkout:

* Free Standard Shipping: Available on all orders totaling $79.00 USD or more.

* Standard Flat Rate Shipping: A flat shipping fee of $6.99 USD applies to all orders under $79.00 USD.

The shipping fee displayed in your order summary during checkout represents the final shipping cost.

4. Order Processing & Delivery Timelines

To ensure complete transparency and align with carrier schedules, our delivery timelines are structured as follows:

* Daily Order Cut-off Time: 5:00 PM (PST), Monday through Friday. Orders placed after 5:00 PM PST or during weekends and federal holidays will begin processing on the following business day.

* Handling Time (Processing & Inspection): 1 to 3 business days (Monday – Friday). During this window, items undergo quality inspection, protective moisture packaging, and courier handoff.

* Transit Time (Carrier Transit): 7 to 14 business days (Monday – Friday) via trusted international shipping carriers including UPS, FedEx, and USPS.

* Total Estimated Delivery Time:
Handling Time (1–3 business days) + Transit Time (7–14 business days) = 8 to 17 business days

5. Order Tracking & Split Shipments

Once your package has been handed over to the courier, an automated dispatch confirmation containing your official tracking number will be sent to your registered email address.

* Tracking Scan Activation: Please allow 24 to 48 hours (1 to 2 business days) after departure for initial carrier scans to activate in the tracking portal.

* Split Shipments: If your order contains multiple garments or leather items with distinct preparation times, items may occasionally ship in separate secure parcels at no extra charge to ensure you receive available pieces as quickly as possible.

6. Address Accuracy & Missing Packages

Customers are responsible for providing complete and accurate shipping details at checkout, including any relevant apartment, suite, or unit numbers.

* Address Errors: If you detect an error in your address details, please notify us within 2 hours of placing your order. Once an order is transferred to fulfillment or dispatched, address details cannot be altered. We assume no financial responsibility for packages that are delayed, misrouted, or abandoned due to incomplete or incorrect address inputs provided by the buyer.

* Missing or Stolen Packages: If your tracking status displays "Delivered" but you cannot locate your parcel, please inspect surrounding entry areas, verify with household members or property managers, and contact the assigned carrier directly with your tracking number to file a trace request. If the parcel remains unlocated after carrier verification, reach out to our customer care team for direct guidance.

7. Damaged in Transit

Every item is carefully checked and wrapped in reinforced moisture-resistant exterior packaging before departure. If your parcel arrives damaged or exhibits severe handling defects:

* Please retain all exterior mailing boxes, protective wrappings, and damaged goods.

* Email help@bonnegueuleboutiquepascher.it.com within 48 hours of parcel delivery with your order number and clear photographic evidence of both the damaged product and the external shipping label.

* Once inspected, we will promptly arrange an express replacement or issue a full refund at no additional expense.