Politique de remboursement

1. Introduction

Welcome to bonnegueuleboutiquepascher. We take immense pride in the quality, textile integrity, and refined tailoring of our men's sartorial apparel, knitwear, and leather goods. We want you to feel entirely confident in every purchase you make with us. If you are not completely satisfied with your order, this Return and Refund Policy outlines our straightforward, transparent procedures to ensure a fair and efficient resolution.

2. Return Window & Eligibility Criteria

* 30-Day Return Window: You have 30 calendar days from the date of delivery to submit an official return request. Inquiries submitted after 30 calendar days from the confirmed carrier delivery date will not be eligible for a return, replacement, or refund.

* Strict Item Condition Requirements: To qualify for a refund, all items must be returned in their original, pristine condition:

* Garments & Knitwear: Must be brand new, unwashed, unworn, and unaltered. Items must be completely free of odors (such as cologne, perfume, smoke, or body odor), makeup smudges, deodorant marks, and pet hair. All original manufacturer hangtags, care labels, and security ties must remain fully attached and uncut.

* Leather Goods & Belts: Must show zero buckle indentation, crease marks, stretching, or surface scuffs from trial wear. All leather items must be safely repacked in their original fabric dust bags and protective boxes.

* Final Sale Items: Gift cards and clearance items explicitly marked as "Final Sale" cannot be returned or refunded.

3. How to Initiate a Return (RMA Authorization Process)

To ensure your return is tracked, inspected, and processed without delay, all returns must follow our step-by-step authorization procedure:

1. Submit Return Request: Email our customer care desk at help@bonnegueuleboutiquepascher.it.com within 30 calendar days of delivery. Include your Order Number (e.g., #BG1001), item name(s), and the specific reason for your return.

2. Obtain RMA Code: Once your request is reviewed, our team will issue an official Return Merchandise Authorization (RMA) number along with detailed return packaging instructions.

3. Secure Dispatch: Securely repack the item in its original packaging, write your RMA number clearly on the return label or packing slip, and dispatch the parcel via a trackable courier service.

MANDATORY NOTICE: Please do not send items back to the sender's address on the package without contacting us first. Parcels returned without an authorized RMA code or sent directly to our distribution fulfillment hub cannot be processed, verified, or refunded. All authorized returns must be shipped directly to our dedicated returns facility:
Return Facility Address: 42938 Cusino Ct, Indio, CA 92203 USA

4. Return Shipping Fee Responsibilities

We maintain a transparent, equitable division of return shipping expenses:

* Merchant Responsibility (Defective, Damaged, or Incorrect Items): If you receive a damaged garment, defective hardware, or an incorrect size/style due to our error, we cover 100% of the return shipping costs. Customers must notify us within 48 hours of parcel delivery by emailing help@bonnegueuleboutiquepascher.it.com with clear photographic evidence showing the defect alongside the exterior parcel label. Upon verification, we will provide a prepaid return shipping label or issue a prompt replacement.

* Customer Responsibility (Customer Remorse & Preference): If a return is initiated due to customer remorse, change of mind, personal style preference, or an incorrect size selected by the customer, the customer is responsible for paying all return shipping postage (including international return shipping from France back to our US facility). We strongly recommend using a trackable shipping carrier with insurance, as we cannot accept responsibility for return parcels lost in carrier transit.

5. Restocking Fees ($0.00 Restocking Fee)

We do not charge any restocking fees.

* Restocking Fee: $0.00 USD

We believe in complete pricing transparency. As long as your return meets our standard return criteria, no handling deductions, restocking surcharges, or processing fees will ever be subtracted from your merchandise refund.

6. Refund Process & Timeline

1. Warehouse Inspection: Once your return package is delivered to our return address, our quality assurance team requires 1 to 3 business days to inspect the items and verify adherence to our return condition standards.

2. Refund Authorization: Once approved, an electronic refund notification will be emailed to you immediately. The purchase amount will be credited back to your original payment method.

3. Bank Processing Window: While we release funds immediately upon approval, commercial financial institutions and credit card issuers typically require 5 to 10 business days to post the credit to your statement.

7. Order Cancellations & Fraud Prevention

* Cancellation Window: If you need to cancel or amend an order, you must notify us at help@bonnegueuleboutiquepascher.it.com within 12 hours of purchase. Once an order has entered fulfillment or dispatch processing, it cannot be intercepted or canceled and must proceed through our standard return workflow upon delivery.

* Anti-Fraud Protections: To protect against organized return fraud, we reserve the right to refuse refunds, apply partial values, or restrict accounts if returned items show signs of repeated wear, deliberate alteration, swapped merchandise, or counterfeit substitution.