FAQs

Frequently Asked Questions (FAQs)

Welcome to the bonnegueuleboutiquepascher Help Center. Below you will find detailed answers regarding our shipping schedules, return procedures, garment care, and customer support standards.

1. Shipping & Delivery

Q: Where do you ship from, and what regions do you service?

A: All customer orders are inspected, prepared, and dispatched through our fulfillment operations based in Indio, California, USA. We ship internationally from the United States to France and other selected destinations. Please note that we do not deliver to P.O. Boxes or freight forwarder addresses.

Q: What are your shipping rates and thresholds?

A: We offer Free Standard Shipping on all orders of $79.00 USD or more. For orders totaling under $79.00 USD, a flat standard shipping fee of $6.99 USD is applied at checkout.

Q: How long will it take for my order to arrive?

A: Total delivery time consists of handling time plus international carrier transit time:

* Order Handling Time: 1 to 3 business days (Monday – Friday, cutoff at 5:00 PM PST).

* Transit Time: 7 to 14 business days via reliable international shipping carriers.

Tracking information will update with initial carrier scans within 1 to 2 business days after departure from our facility.

2. Returns & Refunds

Q: What is your return policy?

A: We provide a 30-day return window. You have 30 calendar days from the date of delivery to submit a return request. To qualify, garments and leather goods must be in their original, unworn, unwashed, and unaltered condition, free of odors (such as cologne or smoke), with all original designer tags, seals, and boxes attached. We charge No Restocking Fees ($0.00) on any approved return.

Q: Who pays for return shipping?

A: Responsibility for return shipping fees depends on the reason for return:

* Defective, Damaged, or Incorrect Items: If an item arrives damaged or the wrong item was sent, we cover all return shipping costs and provide a prepaid return label.

* Customer Discretion & Sizing Changes: If you are returning an item due to a change of mind, personal preference, or sizing selection, the customer is responsible for the actual return shipping postage (return shipping from France back to our US facility is at the customer's expense).

Q: How do I initiate a return?

A: Do not send items back to the address printed on your package label. You must first email our customer support team at help@bonnegueuleboutiquepascher.it.com with your original order number to receive a formal Return Merchandise Authorization (RMA) number and our authorized return warehouse address. Returns shipped without prior authorization cannot be tracked or refunded.

3. Products & Quality

Q: Will the product colors and sizing match the website images exactly?

A: We take pride in showcasing authentic photography under balanced studio lighting. However, please note that slight color variations may occur due to individual screen calibration settings. Furthermore, because our garments and knitwear feature natural fibers (such as fine wool, cotton, and linen), flat garment measurements may carry a standard variance of 1–2 cm (0.5–1 inch). Genuine leather accessories may also display subtle natural grain variations, which are intrinsic marks of authentic hide.

Q: What should I do if my garment or accessory arrives damaged or defective?

A: We inspect every piece before dispatch. However, if your shipment suffers damage during transit, please notify us within 48 hours of parcel delivery by emailing help@bonnegueuleboutiquepascher.it.com. Please attach clear photographs of the defect and the exterior shipping parcel. Once verified, we will arrange an immediate replacement or full refund at zero additional cost to you.

4. Orders & Payment

Q: Which payment methods do you accept, and is checkout secure?

A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as Apple Pay. All transactions are protected via 256-bit SSL (Secure Sockets Layer) encryption and adhere to strict PCI-DSS Level 1 standards. We do not store or retain raw payment card details on our local servers.

Q: Can I modify or cancel my order after placing it?

A: Because orders move quickly into our fulfillment queue, requests for cancellations or address corrections must be submitted via email within 2 hours of order placement. Once an order has entered fulfillment or has shipped, it cannot be canceled or modified, and must follow our standard return process upon delivery.